Your Rights and Responsibilities

When you move in interstate commerce (as required by FMCSA).

Cross Town Movers Bekins Van Lines

USDOT #: 985339

MC #: 227345

Your Rights

To receive a written estimate from Cross Town Movers Bekins Van Lines before your move
To choose between binding and non-binding estimates
To choose your valuation coverage option
To receive the "Your Rights and Responsibilities" booklet before your move
To be present at the weighing of your shipment
To file a claim for loss or damage within 9 months of delivery
To dispute charges through the arbitration process
To receive prompt claim settlement (within 120 days)

Your Responsibilities

Provide accurate information about your shipment
Be available during pickup and delivery windows
Inspect your belongings at delivery and note any damage
Pay charges as agreed upon in your contract with Cross Town Movers Bekins Van Lines
File claims promptly if you discover loss or damage

Filing a Claim

To file a claim for loss or damage with Cross Town Movers Bekins Van Lines, submit a written description of the issue along with your booking number to mikejsom.ctm@gmail.com or call 5416835211. Claims must be filed within 9 months of delivery for interstate moves.Cross Town Movers Bekins Van Lines will acknowledge your claim within 30 days and resolve it within 120 days.

FMCSA Resources

For more information about your rights when moving interstate, visit the FMCSA's "Protect Your Move" website or call 1-888-DOT-SAFT (1-888-368-7238). You can verify Cross Town Movers Bekins Van Lines's registration at FMCSA.gov using USDOT #985339.